Troubleshooting ​

Facing source or app issues? Here's how to troubleshoot.

Be sure to check the Frequently Asked Questions for how to address common issues too.

WebView ​

Clearing cookies and WebView data ​

This resets your WebView to a clean state, including any login states.

1. Navigate to Three dots Settings Data and privacy.
2. Tap Clear network cache.
3. Tap Clear cookies.

WebView update ​

To update WebView, you need to find what WebView implementation is used on your device.

Typical default implementation depends on the Android version as follows:

General ​

Obtaining crash/error logs ​

For crash investigations, navigate to Three dots Settings About and tap Share logs.

Obtaining more logs ​

To diagnose abnormal app behavior, record device logs using a Logcat Reader.